Refund policy

Returns and refunds

We want you to be happy with every order. If something isn't right, please contact us through our Contact page within 30 days of receiving your order, with your order number and a photo of the issue.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, or isn't what you ordered or as described, we'll offer a replacement or a full refund. In most cases you won't need to send the item back. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in this policy limits your rights under that law.

Change of mind

We don't currently offer refunds for change of mind. Please check sizes and product details before ordering, and contact us if you have any questions.

Customers in the EU and UK: you have the right to cancel your purchase within 14 days of receiving your order without giving a reason. To do so, contact us through our Contact page within that period. Items must be returned unused and in their original packaging within 14 days of telling us, and return shipping costs are paid by you. Once we receive the item, we'll refund the price of the item and the standard delivery cost within 14 days.